Everything we agree to, in plain language. No fine print.
These are the standard terms for every store that delivers with Deliveroxx. The copy you sign adds your store's name, your order cutoff, and the date. Nothing else.
Delivery schedule, every day
| Block | We pick up at your store | We deliver |
|---|---|---|
| Morning | 9:00 to 9:30 AM | by 12:00 PM |
| Midday | 12:00 to 12:30 PM | by 3:00 PM |
| Afternoon | 3:00 to 3:30 PM | by 6:00 PM |
| Evening | 6:00 to 6:30 PM | by 9:00 PM |
Our promise
Orders you give us by your cutoff are delivered the same day, by 9:00 PM. We agree the cutoff with each store. Orders after the cutoff go out the next day unless we tell you we can fit them in.
If we're late
If a delivery misses its block because of us, we pay $5.00 for that stop. Claim it by phone, in writing, or in the app. No forms. This doesn't apply when the delay is caused by severe weather, a wrong address, or an order that wasn't ready at pickup.
Pricing
| Item | Price |
|---|---|
| Delivery, per stop, Monday to Saturday | $12.95 |
| Delivery, per stop, Sunday | $13.95 |
| ID check at the door (age-restricted items) | + $4.00 |
| Signature at the door | + $2.00 |
| Cold goods in our coolers, per stop | + $2.00 |
| Each paper grocery bag in the cooler | + $0.75 |
| Appliances and bulky items | Quoted per job, before you commit |
Cold goods ride in our insulated coolers, so you don't supply ice. A stop with 4 bags of cold goods is $5.00.
One stop is one delivery address. The price is the same whatever the order is worth. What you charge your customer for delivery is up to you; most stores charge $9.95 and cover the rest. Prices change only with 30 days' written notice.
Billing
We invoice weekly or monthly, your choice. Payment is due 7 days after the invoice. After 3 months of on-time payment, you can move to 30 days. You take payment from your customers; we never touch their cards.
What we need from you
- Orders packed, labeled, and ready at the start of the block
- A delivery ticket with the customer's name, address, phone number, and any door instructions
- Cold items packed in paper grocery bags, with the bag count on the ticket, so we bring enough cooler space
- Your customer's agreement to receive delivery text updates, if you want them sent
Lost or damaged orders
Deliveroxx will cover up to $500.00 for a lost or damaged order while it is in our care.
Ending the service
Ending the service is as simple as contacting us.
Questions about any of this? Call 1-517-333-2656 or email [email protected].