SMS terms

Effective 2026

What this covers

Deliveroxx, doing business as Deliveroxx ("Deliveroxx", "we"), sends text messages in two situations:

• Delivery updates. If you gave your mobile number when ordering delivery from a store that delivers with Deliveroxx, we text you about that delivery: when it is out for delivery, the delivery window, any delay, and confirmation when it arrives.
• Account and enquiry messages. If you are a store, a driver, or an applicant and you ticked the box on one of our forms agreeing to texts, we text you about your enquiry, your account, pickups, and schedules.

We don't send marketing or promotional texts under this program.

How you opt in

You opt in by ticking the text message consent box on a form at deliveroxx.com, or by giving your mobile number for delivery updates when you place a delivery order with a participating store. Consent to receive texts is never a condition of buying anything or of working with us.

How often we text

Message frequency varies. Delivery updates are usually two to four messages per delivery. Account messages depend on your activity.

Cost

Message and data rates may apply, depending on your mobile plan. We don't charge for texts.

How to stop

Reply STOP to any message to opt out. You will get one final message confirming it, and then no more. To opt back in, reply START.

How to get help

Reply HELP to any message, or contact us at [email protected] or 1-517-333-2656.

Carriers

Mobile carriers are not liable for delayed or undelivered messages.

Your privacy

We don't sell your mobile number. We don't share mobile numbers, text message opt-in data, or consent with any third party or affiliate for marketing or promotional purposes. See our privacy policy for the rest.

Changes

If we change these terms, we will post the new version here with a new effective date.

Contact

Deliveroxx, [[MAILING ADDRESS]]. [email protected]. 1-517-333-2656.